Refund policy
At Mine The, we want you to adore your bikini purchase. If for any reason you need to exchange your bikini, we've got you covered with our hassle-free exchange policy.
Conditions for Exchange:
- Time Frame: Exchanges are accepted within 10 days from the date of purchase.
- Unworn and Unused: Bikinis must be unworn, unwashed, and in their original condition with tags attached.
- Hygiene Seal: For hygiene purposes, the hygiene seal must remain intact.
How to Exchange:
- Contact Us: Reach out to our customer service team at minethe89@gmail.com within the stipulated time frame.
- Provide Details: Please provide your order number and a brief reason for the exchange.
- Return Shipping: You will be responsible for shipping the item back to us, using a trackable shipping service. Shipping costs for the exchanged item will be covered by Mine The.
Exchange Process:
- Inspection: Upon receiving the returned item, we'll inspect it to ensure it meets the exchange conditions.
- Confirmation: Once approved, we'll process the exchange and ship the new item to you.
Exceptions:
- Final Sale Items or Giveaway: Bikinis marked as final sale are not eligible for exchange.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
Important Notes:
- Exchanges are subject to item availability. If the requested size or style is unavailable, we'll offer alternatives or issue a store credit.
- We reserve the right to refuse exchanges that do not meet the outlined conditions.
Contact Us:
If you have any questions regarding our exchange policy or need assistance, please don't hesitate to contact our customer service team minethe89@gmail.com.